Frequently Asked Questions
Everything you need to know about shopping at Siam Store
How do you ensure the freshness of your food products?
We source our ingredients daily from certified local suppliers and use temperature-controlled packaging for all perishable items to ensure they arrive at your doorstep in peak condition.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99, with free delivery on orders over $50. Standard delivery typically takes 1-3 business days depending on your location.
Can I return food items if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Siam Store only ships within the continental United States to maintain the quality and safety standards of our food products during transit.
Are there options for specific dietary requirements?
Yes, our website allows you to filter products by dietary needs, including gluten-free, vegan, organic, and nut-free options. Always check the individual product labels for detailed allergen information.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.